Harborline Help Center
All Emergencies: what to do right now Pricing, payment, and warranty Booking and your appointment Water heaters Drains, toilets, and sewer Leaks and water bills Seasonal maintenance and best practices
- Dripping faucets and running toilets: cost of waiting
- Getting other quotes? Here is how to compare plumbers fairly
- How long water heaters last and the signs yours is near the end
- How to shut off the water to your home (and to one fixture)
- How we price repairs: written price on site, before any work starts
- I rent. Can I book Harborline? (yes for emergencies; who approves paid work)
- Is this a plumbing emergency? A 60-second checklist
- No hot water: five things to check before you call
- Our 2-year labor warranty in plain language
- Payment options and 6-month same-as-cash on jobs over $1,000
- Santa Monica homeowner plumbing checklist: spring, fall, before a trip
- Sewage coming up a drain: stop using water and call us
- Sewer line basics: your lateral, the city main, and who fixes what
- Slow drain vs clogged drain: what you can safely try at home
- Tank vs tankless for a Santa Monica home or condo
- Toilet overflowing: three steps before we arrive
- What the $89 trip and diagnostic fee covers (and when it is $149)
- What to expect: 2-hour windows, text updates, parking on your street
- Where we work: Santa Monica and Westside ZIP codes
- Why replacing a water heater needs a permit, and how we handle it